Contact Us
At Ladbrokes, we understand the importance of providing reliable support for all your queries and concerns. We've put together a comprehensive guide on how to get in touch with us.
Support Availability
Our support team is available to assist you through various channels, including live chat, email, phone (via our website contact form), and our Help Centre. You can choose the method that suits you best depending on your preference and urgency of the issue.
Live chat allows for real-time assistance with one of our support agents. If available, we will respond via this channel during operating hours (check below).
Email Support
Alternatively, if live chat is not an option or you prefer to write in, you can send us an email using the contact form on our website.
Our comprehensive Help Centre is also available at any time. It contains a wealth of knowledge and guides that may be able to assist with common issues without needing direct support from one of our agents.
Account-Related Support
For account-related queries or assistance, you can reach out through the contact form on your account's settings page (ensure you are logged in) or via email to the address provided during your registration. Our dedicated team will assist with password recovery, verification, and other issues promptly.
We're committed to providing a safe gaming environment for all our users. If you have concerns about gambling responsibly, please contact us through any of the available channels above or use the direct responsible gaming contact email (if provided).
Technical Support
For technical difficulties with your account, deposits, withdrawals, or other platform-related issues, reach out via live chat, email support, or submit a ticket through our website. Be prepared to provide relevant details about your issue for faster resolution.
If you're dissatisfied with any aspect of our service, please let us know immediately by using the contact method most convenient for you. We have procedures in place to address all complaints fairly and promptly. If needed, we can escalate your case to a higher authority (e.g., UK Gambling Commission or other regulatory body) as per Ladbrokes's compliance policies.
Communication Expectations
Please note that response times may vary depending on the volume of queries received during peak periods. Our support team will do its best to respond within our operating hours, but we appreciate your patience and understanding in these instances.
Our platform supports English, German, Irish, Swedish languages among others (check supported language list at the bottom), allowing for more flexibility when seeking assistance or interacting with other users.
Choosing the Right Contact Method
For most inquiries, you should be able to reach a support representative through live chat. For sensitive topics such as account recovery, please use the dedicated email address provided during your registration if applicable (ensure confidentiality).
Before reaching out to our team directly, try using our FAQ section for immediate answers on common issues like depositing, withdrawing, and more.
Please note that live chat is typically available only within certain hours as detailed below. This may vary based on seasonal demand or unforeseen technical challenges but are generally observed at these times:
Our website is optimized for both mobile and desktop users. You can access our contact channels from any device with internet connection at your convenience.
Additional Guidance
